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Removing Payments for Returned Checks

If a customer’s check is returned to you for non-sufficient funds, you can remove (back out) the payment from the invoice.

To undo a payment for a returned check:

1. Choose Sales > Receive Payments, or click the Receive Payments icon in the Sales section of the workspace.
2. In the Receive Payments dialog box, click the Find button.
3. In the Search Criteria dialog box, select the customer’s name from the Customer list and enter other information that will help find the transaction.
4. Click Find.
5. Double-click a relevant transaction.
6. On the Receive Payments dialog box where the transactions are listed, double-click the transaction you need to update with returned check.
7. Select the NSF check box.
8. In the confirmation message box, click Yes.
9. select a transaction type from the Type list: Payment, Write-Off, Discount, or Cost Credit.
10. Click Save to remove the payment from the invoice.

You also need to adjust the deposit you made from the payment.