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Accepting Returns From Customers

If a customer returns an item that was previously invoiced, you can apply credit for the return to that invoice.

To apply credit for a return:

1. Click Invoices & Estimates in the Sales section of the workspace.
2. In the Invoices dialog box, to view the list of existing invoices, click Find at the bottom.
3. In the Search Criteria Selection for Invoices dialog box, type the existing invoice's number in the Invoice No box or any other information that might help you locate the correct invoice.
4. Click Find.
5. To view an invoice, select it and click Select.
6. If it's not the correct invoice, in the Invoices dialog box, click Find, and repeat step 5.
7. If it's the correct invoice, in the Invoices dialog box, click Return Items in the lower-right area.
8. In the Invoice Returns and Refunds dialog box, select the check boxes next to the items being returned. To select all the items, click Return All at the top of the dialog box.
9. Type the quantity of each item in the Qty. Returned column.
10. To add the returned item(s) to your inventory, select the Return to Inventory check box(es).
11. To view a list of the payments that have been made on this invoice, click the Show link on the right side of the Payments Received line.
12. Select the boxes next to the type of refund you’re issuing.
    You may issue multiple types of refunds:
    Select Cash Refund to generate a Cash Payment transaction for the amount refunded.
    Select Check Refund to generate a Check Payment transaction for the amount refunded.
    Select Credit Card Refund only if the original invoice was paid by credit card. (Credit card transactions must be credited for the full amount of the original charge. If the original credit card charge was processed with a previous version of Brass Jacks Bookkeeper, you’ll need to process the refund through that credit-card processing web site.) For more information about credit card refunds, see Processing a Credit Card Refund.
    Select Put On Account, to apply the credit to the invoice in the Receive Payments dialog box after you close the Invoice Returns and Refunds dialog box.
13. To refund sales tax or freight charges, select the appropriate check box and type the refund amount.
14. To charge for restocking, select the Less Restocking Charge check box and type the amount. To calculate a percentage of the returned items, select the percentage from the Calculate At list. Restocking charges remain as an open balance on an invoice even if all items are returned.
15. Type a Reason for the return.
16. Select Print credit memo if the refund will be credited to the customer’s account and you want a printed record of the credit.
    You can print the credit memo or save it as a PDF file.
17. To print your company logo on the credit memo instead of the text-based company name and address, select the Use Company Logo check box.
18. Click OK.

After you finish the return transaction, Brass Jacks Bookkeeper opens additional dialog boxes to help you apply the refund or otherwise complete the transaction. For example, if you refunded a credit card transaction and charged for restocking, you’ll need to process a new credit card charge for the restocking fee.